IT Support Specialist
Be part of an innovative, fast-paced company where your work drives real impact, your growth is supported, and your ideas help shape the future.
As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and Next Gen Technology — we are at the forefront of digital innovation.
We don’t just build software — we craft smart, scalable solutions that power business success.
If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.
Why We Need You
The Desktop Support team is responsible for overseeing and maintaining company computer hardware, business productivity tools, and user account management. Their skills are to assist in resolving customers’ technical concerns on user computer. A Desktop Support team also extending assistant when required to internal products, network infrastructure, also on IT security by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT Admin roles.
What You’ll Be Doing
- Responding to client support requests
- Install and configure computer systems and applications
- Attend in-person directly to client workstation or connect via remote tools to analyze, troubleshoot and diagnose hardware problems
- Creating Domain User Account and O365 services assignment
- Troubleshoot related to Office 365 services
- Maintain computer and license assets inventory data accuracy
- Take ownership of assigned responsibilities
- Must be able to compose very clear report to site supervisor on critical issues
What You Bring to the Team
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Familiar with Microsoft 365 features
- Knowledge of popular operating systems, software applications, and remote connection systems
- Experience in handling Active Directory azure or on-premises configuration related to features Group Policies, Software push, Windows 10 updates, User Access Management, etc.
- Administer and support an enterprise-level of functionality in Office 365 services like MS Teams, Intune, One Drive, Exchange, SharePoint, Power Automate, and Azure Active Directory
- Ability to solve complex hardware and software issues
- Ability to travel and work after hours when necessary
- Excellent interpersonal skills
- Good written and verbal communication skills
Preferred Skills
- Azure Fundamental and Microsoft 365 Certified is a plus
Why You’ll Love Working With Us - Has work experience as a desktop support engineer or support technician
Why You`ll Love Working With Us
- A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued
- Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table
- Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way
- Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage
- Meal allowance – Enjoy a monthly food benefit added to your compensation package
- Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners
- Department
- Technical Management Office
- Locations
- Tbilisi
- Employment type
- Full-time
Current job openings
About Next Gen Technology
At Next Gen Technology, we don’t just build software — we build futures.
As a forward-thinking tech company specializing in international iGaming platforms, we leverage modern tech stacks and cutting-edge development methodologies to deliver high-performing, scalable, and innovative digital products. Our cross-functional teams — from engineering to product management — thrive in a collaborative environment where agility and excellence drive everything we do.
We’re on a mission to find and grow exceptional talent. Whether you're an experienced developer or just starting your career in tech, we offer more than just a job — we offer a journey. At Next Gen Technology, we invest in your growth, support your ambitions, and celebrate your success.
Innovation, diversity, and global best practices are at the core of our brand. As an international team, we’re proud to cultivate an inclusive culture where every voice is heard, and every team member has the opportunity to make an impact.
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