As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and Next Gen Technology is at the forefront of digital innovation. We don’t just build software — we craft smart, scalable solutions that power business success. If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.

Why We Need You

We are looking for an experienced and innovative Office Operations IoT Lead to manage and drive IoT initiatives across our organization, from conception to execution. This is a strategic, hands-on leadership role for someone who is passionate about embedded systems, wireless connectivity, and cross-functional collaboration. You'll supervise technical teams, ensure service reliability, and align IoT operations with business needs.

What You’ll Be Doing

Team Leadership & Management

• Lead, mentor, and supervise a high-performing IoT operations team
• Set clear team objectives and KPIs; provide regular coaching and performance feedback
• Promote continuous skill development and training

Technical Support & Issue Resolution

• Oversee day-to-day operations, including resolution of incidents and service requests
• Act as an escalation point for complex technical issues and advanced troubleshooting
• Ensure timely resolution of software and hardware problems across devices

Cross-Department Collaboration

• Collaborate with IT teams (Network, Infrastructure, Security) for seamless operations
• Serve as the primary liaison for key stakeholders and end users
• Communicate clearly and transparently to manage expectations

Process Optimization & Documentation

• Develop and enforce standardized operating procedures and best practices
• Maintain comprehensive knowledge base, asset records, and documentation
• Drive continuous improvement initiatives to enhance service quality

Asset Management

• Manage and track IT hardware and software inventory
• Coordinate procurement, repair, and warranty workflows
• Ensure compliance with licensing and internal asset policies

Security & Compliance

• Enforce endpoint security standards: antivirus, patch management, etc.
• Ensure alignment with data privacy regulations and IT governance policies

Reporting & Insights

• Maintain performance metrics and dashboards for the IoT support function
• Report regularly on resolution times, system performance, and user satisfaction
• Provide actionable insights to senior IT leadership

What You Bring to the Team

• Bachelor’s degree in Information Technology, Computer Science, or related field
• At least 5 years of experience as a Desktop Support Engineer, Support Technician, or similar role
• In-depth technical knowledge of Windows, macOS, mobile devices, and hardware
• Proficiency with virtualization (DaaS) and cloud computing
• Solid understanding of embedded systems and wireless communication protocols
• Experience with productivity and collaboration tools like Microsoft 365, Trello, Jira, Zoom
• Familiarity with network architecture, routing, and network management tools
• Strong problem-solving and interpersonal communication skills
• Ability to thrive in a fast-paced and evolving tech environment

Preferred Certifications

• ITIL Foundations
• Microsoft Certified: Modern Desktop Administrator
• CompTIA A+ or CompTIA Network+

Why You’ll Love Working With Us

• A culture of respect and ownership – where your ideas and impact matter
• Supportive and inclusive environment with continuous growth opportunities
• Private health insurance from day one
• Meal allowance – Enjoy a monthly food benefit added to your compensation package
• Premium gym memberships to help you stay active and energized

Privacy Notice – Processing of Personal Data

By applying to this role, you consent to the processing of your personal data under the Law of Georgia on Personal Data Protection. Your information will be used exclusively for recruitment purposes and stored securely for up to three (3) years. You may request data deletion anytime by contacting ta@nextgentech.com.ge.

Diversity & Inclusion Statement

At Next Gen Technology Georgia LLC, we’re proud to be an equal opportunity employer. We embrace diversity and do not discriminate based on race, gender, religion, age, disability, sexual orientation, or political belief. Employment decisions are based solely on merit and business needs.