As a technology leader in a future-focused group of companies — including Pulse Point, VibeSync Support, Mountain Breeze, and— Next Gen Technology is at the forefront of digital innovation.

We don’t just build software — we craft smart, scalable solutions that power business success. If you’re passionate about cutting-edge tech, creative problem-solving, and real impact, this is where your next big opportunity begins.

Why We Need You

We are seeking a detail-oriented and technically strong NOC Engineer to join our global Technology Operations team. The NOC Engineer will ensure the availability, health, and performance of our business-critical network, supporting both on-premises and cloud environments. The role covers proactive monitoring, incident response, documentation, and continuous improvement, working closely with Infrastructure, Security, ServiceDesk and Incident Management teams.

What You’ll Be Doing

• Proactive Monitoring & Operations: Ensure 24x7 real-time monitoring of application, network, database, and server events using industry-leading tools (Solarwinds, Cacti, Zabbix, Pingplotter, IsItUp, Networkbench, Guacamole, etc.). Analyze real-time data streams to identify and preemptively address potential issues.

• Incident Detection & Triage: Respond to monitoring triggers and alerts, perform Tier 1 troubleshooting, and coordinate with the appropriate resolver group for rapid incident response. Open, track, and escalate tickets for ISP and service-related issues as required.

• Reporting & Documentation: Create clear chronological and resolution reports for each incident. Maintain detailed logs of actions taken, in line with company policies and best practices.

• System Health & Optimization: Support regular provisioning, configuration, and health checks of monitoring systems and tools. Recommend improvements to monitoring coverage and thresholds.

• Collaboration & Communication: Work closely with ServiceDesk, Infrastructure, Security and Incident Management teams to provide incident updates and handoffs. Ensure clear and timely communication to all stakeholders during outages or major incidents.

• Continuous Improvement: Participate in post-incident reviews and contribute to root cause analysis and problem management. Drive efforts to minimize recurring issues and enhance the reliability of production systems.

• Knowledge Management: Maintain up-to-date process documentation, monitoring guides, and escalation procedures. Share knowledge with the broader IT Operations team.

What You Bring to the Team

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Minimum 3 years’ experience in a NOC, Systems, or Network Analyst/Engineer role supporting and monitoring large-scale networks, systems, or servers.

• Strong knowledge of network protocols, OSI model, switching, and internet routing.

• Hands-on experience with monitoring tools such as Solarwinds, Cacti, Zabbix, Pingplotter, IsItUp, and related.

• Experience with VMware clusters in high-availability settings.

• Experience troubleshooting Cisco routers, switches, F5 BIG-IP, Palo Alto Firewalls, and other network/security appliances.

• Understanding of website operations and components (WAN, DNS, SSL certificates, URLs).

• Experience documenting work processes, incident reports, and escalations.

• Good oral and written communication skills.

• Willingness to work in a 24x7 shifting schedule, including weekends and holidays.

Preferred Skills

• Microsoft and/or Cisco certifications (CCNA, MCITP, etc.) or equivalent.

• Experience with F5, Palo Alto, Fortinet, or similar security appliances.

• Experience with automation and scripting (e.g., Bash, Python, PowerShell).

• Familiarity with ITIL or similar incident management frameworks.

• Experience in hybrid cloud/on-prem environments.

• Experience in B2B and B2C operational environments.

Why You’ll Love Working With Us

•  A culture of respect and belonging – We believe great work happens when everyone feels seen, heard, and valued.
•  Inclusive and diverse environment – Different voices make us stronger. We celebrate who you are and what you bring to the table.
• Growth-driven mindset – Your development matters. We invest in your learning and career advancement every step of the way.
•  Comprehensive health insurance – Your well-being comes first. Enjoy peace of mind with robust medical coverage.
•  Fully covered meal expenses – Fuel your day with delicious meals, on us.
•  Premium gym partnerships – Stay active and healthy with access to top-tier fitness facilities through our exclusive wellness partners.

Due to the high volume of applications, our Talent Acquisition Team may not be able to respond immediately. However, shortlisted candidates will be contacted for the first interview within the coming weeks. We appreciate your interest and patience.

Privacy Notice – Processing of Personal Data

By submitting your application, you consent to the processing of personal data as defined under the Law of Georgia on Personal Data Protection. Next Gen Technology Georgia LLC (Company ID: 405733426) will process your data exclusively for recruitment purposes. Your data will be stored securely for a maximum of 3 (three) years. If at any point you wish to have your data removed from our systems before the standard retention period of three years, you may request deletion by contacting us at ta@nextgentech.com.ge . Upon receiving your request, Next Gen Technology Georgia LLC will ensure your data is securely and permanently deleted in accordance with applicable data protection laws.

Diversity & Inclusion Statement

At Next Gen Technology Georgia LLC, we are proud to be an equal-opportunity employer. We are committed to fostering an inclusive workplace where diversity is celebrated. We do not discriminate based on race, color, ethnicity, religion, gender, age, disability, sexual orientation, marital status, or political opinion. Employment decisions are based solely on merit, qualifications, and business needs.